FAQ
1.How do I create an account in Lunaworld?
Click on the top right "Log-in" icon and register your account if you are a new user
2.What are the benefits of creating an account?
The most practical benefit will be its easy for you to track the status of your orders, your order
history and you will be receiving notifications on exclusive member offers, updates on new launches
and more exciting news. Future benefits will be you can redeem the reward points.
3.I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address
you have previously registered with us by clicking the Forgot Password link. You will be taken to a
page where you can enter your email address and a temporary password will be sent to you.
4.How do I place an order?
Step 1: Select the product of your choiceStep 2: Click on ADD TO CART
Step 3: Click on PROCEED TO CHECKOUT
Step 4: Fill out your ADDRESS AND PHONE NUMBER
Step 5: Choose a payment option most convenient to you
Step 6: Confirm & place your order.
For any further questions, you can mail us to [email protected](For shipment related queries)
5.How can I track my order?
Once the order is dispatched, you will receive a confirmation email, along with tracking details, or
you can Log-in to your account and click the order history and know the order status.
6.How do I know that my order is confirmed?
You will receive a confirmation email to the registered Email address once you have placed the order
in our website. You can also check the order status in "MY ACCOUNT" section if you are a registered
member.
7.Do I need to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly
recommend making an account on our website to make your shopping experience swift and simple.
8.How can I modify my products or address and phone number after placing order?
Once your order has been placed, your address and phone number or product details cannot be
modified. Most of the orders will be processed and dispatched within a short window so we do not
encourage modification of order details. However, Please write us to [email protected] for further
assistance.
9.How do I cancel my order?
Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our
warehouse, we can assist you. Please write us to [email protected] for further assistance.
10.How can I return or replace a product?
All our products are non-exchangeable and non-returnable, unless damaged or defective. To replace
damaged or defective items, write to us at [email protected] within 72 hours of receiving the
product (after which the product is not liable for exchange). Don’t forget to attach your order
invoice and a picture of the damaged product.
11.How will I get a refund for my cancelled orders and how long will this process take?
All approved refund credits will be made to your given bank account within 7 working days. The
same will reflect in your bank statement.
12.What is the standard order processing time?
All domestic orders are processed between 1-5 business days. You can expect the order to be delivered within 5-7 business days. For remote locations which are difficult to access, the order may take between 8-12 business days.
All international orders are processed between 1-7 business days. You can expect the order to be delivered within 8-15 business days, except for certain countries.
13.Do you ship internationally?
Yes, we do International shipping through DHL or Fedex. For international orders, you can pay using Debit Card or Credit card.
14.What are the International Shipping rates?
It varies with each country and we suggest you to enter the pincode of your address to know the exact details. the standard shipping rate may vary between 1500 INR-3000 INR depending on your country.