Shipping & Returns Policy
Purchases are shipped from our warehouse by reputed courier agencies. Please allow following number of days from receipt of your order.
For India orders
- All domestic prepaid orders are processed within 2-3 business day, whereas COD orders take 3-5 business days to process as we verify the order personally to ensure a seamless process.
- Orders will be delivered within 3-7 business days upon confirmation.
- Delivery to locations which are in low coverage or difficult to reach areas may take between 10-12 working days.
For International orders
- All international orders are processed within 3 business day.
- You can expect delivery of the order within 10-15 business day.
ORDER DELIVERIES WILL BE MADE BETWEEN
- 10:00 AM – 5:00 PM Monday – Saturday. public holidays not included.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Luna takes no responsibility for goods signed by an alternative person.
- Luna is not responsible for damage after delivery.
- For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations.
- The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
SHIPPING CHARGES
For India Orders:
- We ship products throughout India. There is a shipping charge of Rs. 60 – 100 if it is COD we collect additional charge of Rs. 60 – 100
For International Orders:
- We also ship internationally across all countries
- Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
- All international orders may attract local duties in that country and the customer will have to pay locally, accordingly.
RETURNS & REFUNDS POLICY
At Luna, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Luna is not responsible for any damage caused after delivery.
- In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours with video proof of unboxing, from the time of delivery.
- Returns and exchanges requests will be subject to checking and vetting by Luna.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- Once your return request has been accepted, the refund will be processed within 7 business days and the amount will be transferred via the same payment mode used while placing the order.
- You can get the refund within 7 days if you cancel the order before we ship. No refund shall be made after the order is shipped.
- No Refund shall be made once goods are sold.
- [email protected] – (For shipment & refund related queries)